Help & Support

Need assistance with deposits, withdrawals, bet settlement, or account access? Contact Customer Service from this page or through your account support channels.

Call for assistance: +233 550013211 or +233 559154796.

For faster resolution, include your registered phone number, transaction reference ID, bet ID, and the date/time of the issue.

Support hours: 08:00 AM - 10:00 PM (GMT), daily. Messages sent outside this window are queued and handled in order.

Escalation flow: first response by support agent, then payments/compliance review when required for KYC or suspicious-activity checks.

Safety notice: support will never ask for your password, OTP, or full card/mobile-wallet PIN.